http://repo.lib.sab.ac.lk:8080/xmlui/handle/123456789/581 Thu, 30 Apr 2026 03:03:50 GMT 2026-04-30T03:03:50Z http://repo.lib.sab.ac.lk:8080/xmlui/handle/susl/2612 Sabaragamuwa University Journal Wed, 01 Dec 2010 00:00:00 GMT http://repo.lib.sab.ac.lk:8080/xmlui/handle/susl/2612 2010-12-01T00:00:00Z http://repo.lib.sab.ac.lk:8080/xmlui/handle/susl/2611 Sabaragamuwa University Journal Wed, 01 Dec 2010 00:00:00 GMT http://repo.lib.sab.ac.lk:8080/xmlui/handle/susl/2611 2010-12-01T00:00:00Z http://repo.lib.sab.ac.lk:8080/xmlui/handle/123456789/789 Call Center Employees: Is Work Life Stress a Challenge Latha, G; Panchanatham, N The Business Process Outsourcing (BPO) sector is one of the fastest growing sectors in the global scenario. The sector is showing a remarkable growth in the Indian context also. It is performing a number of activities relating to customer interaction and service. Some of them are involved in pure back office work and some others are directly dealing with the customers. Call center is a voice based part of BPO organization. The BPO sector is developing the young generation not only by providing employment opportunities but also by building confidence in them. Indian BPO companies are paying great attention in inducting and training the employees. But most of the employees are youngsters and they are facing a lot of problems. They are working on continuous night shifts, which affect their biological balance. Apart from this, excessive work loads, unreachable targets and pressurizing customers are creating stress among the employees. This ultimately results in physical, psychological and behavioural deviations among them, which not only affects the employees and the organization, but, the country on the whole. This paper aims to identify the problems in the sector and the nature of the stress created by such problems. First hand information regarding the problems, the sources of stress and the experience on stress situations is collected from a project leader who has five years of experience. A questionnaire is circulated to measure the stress level of employees. It also identifies the various stressors prevailing among the employees. The impact of job satisfaction, feed back, working conditions, work family balance and workload in creating stress among the employees are analyzed. Some strategies for coping up with stress are also suggested. Wed, 01 Dec 2010 00:00:00 GMT http://repo.lib.sab.ac.lk:8080/xmlui/handle/123456789/789 2010-12-01T00:00:00Z http://repo.lib.sab.ac.lk:8080/xmlui/handle/123456789/787 General Ecology and Habitat Selectivity of Fresh Water Fishes of the Rawan Oya, Kandy, Sri Lanka Jayaratne, Ravindra; Surasinghe, Thilina This study was conducted over a five-month period at Rawan Oya, a 13.5km long left bank tributary of the River Mahaweli. Data on species composition and mircohabitat conditions were collected from 30 random sampling sites, representing 10 pools, 10 riffles and 10 runs. A single observation was made at each site, where a 10m-length of the stream was blocked with drag nets to get the values for abundance. Fishes were captured using the cast nets and scoop nets, identified and released back at the site of capture. The species richness, relative abundance and the microhabitat conditions were recorded for each habitat type. Physico-chemical parameters of water such as the stream velocity, temperature, pH, water depth, conductivity, Hardness, DO and BOD5 were determined monthly at pre-selected sampling sites. A questionnaire survey was done among people in adjacent villagers, who are selected randomly. A total of 15 fish species belonging to 8 families were recorded of which 2 are endemic and 4 are exotic. The subsequent data analysis revealed that the Shannon Wiener diversity index and the Magalef Index are significantly high in pools. ANOVA test showed significant variation among the 3 habitat types in terms of the microhabitat features measured. Further, the Pearson Correlation test demonstrated that the different fish species have different microhabitat preferences and different habitat associations. Runs seemed to be the most suitable habitats for most of the fish species lotic habitat with the highest species richness compared with the other two habitat types (12 species). Riffles harbored the poorest in species composition (2 species). Pools had an intermediate number of species (9). Puntius bimaculatus, Hypostomus sp and Tor khudree only occurred in pools while Devario malabaricus, Glossogobius giuris, Lepidocephalichthys thermalis, Mystus vittatus, Rasbora daniconius and Xiphophorus maculatus are confined to runs of the stream with no species confined to riffles. Garra ceylonensis and Schistura notostigma occupy all three kinds of habitat types but with higher abundances in riffles. Among the fish found only in pools and runs, Puntius filamentosus were recorded in significantly higher numbers in pools than that in runs in contrast to the alien species such as Poecilia reticulata and Oreochromis mossambicus that showed a higher preference for runs. Wed, 01 Dec 2010 00:00:00 GMT http://repo.lib.sab.ac.lk:8080/xmlui/handle/123456789/787 2010-12-01T00:00:00Z