Abstract:
Tourism and hospitality is an experience, a human activity and interests in multiple
products of experiences, accommodations, attractions and amenities, i.e. Tourism
has many suppliers or many components, which need harmonization. Since it is a
labor intensive industry, the labor work force plays a significant role in the
accomplishment of the industry.
This research aims to explore the factors affecting higher labor turn over of lower
level employees who are working in the operational areas under the supervision of
first line managers in the hospitality industry. The study was conducted as a case
study, selecting 55-sample size covering the employees in the Rosen Renaissance
Hotel and Club Palm Bay Hotel in Sri Lanka. The survey results have highlighted
inadequate salaries, promotional barriers, natural disasters, recognition of the job
and decrease of job security, employment avenues in Middle East and Europe and
other personal problems as the major causes for the labor turn over in lower level
hospitality industry employees.
Finally, the research reveals that the Industry success depends on performances of
both employees and employers. If both parties expectations are met this will lead to
reduced labour turn over in the industry.
