Determinants of Labor Turn over of Lower Level Employees in Sri Lankan Hotels:A study of Club Palm Bay and Rosen Renaissance Hotels

Abstract

Tourism and hospitality is an experience, a human activity and interests in multiple products of experiences, accommodations, attractions and amenities, i.e. Tourism has many suppliers or many components, which need harmonization. Since it is a labor intensive industry, the labor work force plays a significant role in the accomplishment of the industry. This research aims to explore the factors affecting higher labor turn over of lower level employees who are working in the operational areas under the supervision of first line managers in the hospitality industry. The study was conducted as a case study, selecting 55-sample size covering the employees in the Rosen Renaissance Hotel and Club Palm Bay Hotel in Sri Lanka. The survey results have highlighted inadequate salaries, promotional barriers, natural disasters, recognition of the job and decrease of job security, employment avenues in Middle East and Europe and other personal problems as the major causes for the labor turn over in lower level hospitality industry employees. Finally, the research reveals that the Industry success depends on performances of both employees and employers. If both parties expectations are met this will lead to reduced labour turn over in the industry.