Abstract:
Hotel reservation is one of key tasks in tourism industry. This is not only engaged with
guaranteeing a room for traveler to spend a night but also is closely linked with other
businesses: Airlines, Tour Operators, Wholesalers, Travel Inventory Distributors,
Receptors, Event Planners and Destination Management companies. Hence, there is a high
impact on developing an efficient hotel reservation system for effective customer service
to travelers. Rezgateway is the worldwide leader in software for the travel industry. By
using Rezgateway's range of services, customers can easily create, manage, integrate and
distribute travel inventory using Internet technologies.
This study is an attempt to develop an online hotel reservation system that promotes
Business to Business (B2B) e-commerce model using Rezgateway. Under this study, four
major development channels: Call Center, Shopping Cart, XML, Comma-Separated Values
(CSV) files were identified as supportive components to create, manage, integrate and
distribute multiple travel products: hotels, leisure activities and event planner, tickets
management, transport, tour guides and itinerary management. The system was
developed under agile environment. Major tasks under the system development are
sprint item development, fixing live system issues, participate scrum planning and slicing
sessions. The system basically divided into two categories: back office and web site, also,
it subject to module [report/setup/contracts/search…] developments, module
improvements based on client requirements and continuous system maintain in both
web and back office in order to provide a good customer satisfaction. This study took
Rezgateway and BONTEL portal as its case. It looked at creating an online hotel
reservation system to enable customers choose the primary accommodations along with
other services they wanted for better traveling experience. The system was successfully
linked with several world’s famous hotel chains such as MGM Resorts, Leows Hotels,
Fairmont Hotels and Resorts etc., as well as with third party suppliers like HotelBeds,
Derbysoft, RateTiger etc.
