Abstract:
The existence of information technology (IT) has stepped many industries. One of the main industries
which have been greatly impacted by information technology is the banking industry. Internet banking
is the trend of the present future. It provides enormous benefits to consumers in terms of ease and cost
of transactions, either through Internet, telephone or other electronic devices. Internet Banking has
become one of the most essential technological stuffs in the financial industry. Internet banking as the
provision of financial services and markets, use electronic communication and computation. In practice,
Internet banking includes internet payment also called e-payment, internet trading, and internet-banking.
Sri Lankans are now enjoying Internet banking facilities via internet, where it was first introduced in Sri
Lanka in March 1999. In the banks in some parts of Sri Lanka, customers are still in their inception. For
instance, banking users in Eastern province are less adopted to internet banking compared to the banking
users in western province. Sri Lankan banks are trying to popularize the concept of Internet banking
among their customers. Compared to some developed and developing countries, the usage of Internet to
involve in banking activities is at an initial stage in Sri Lanka and it is mainly restricted to checking bank
balances. This analytical research tries to analyze the pattern using internet banking and the factors
affecting customers to use internet banking in Sri Lanka. This research has found that internet banking
is in its infant stage in Sri Lanka, and it experiences a dramatic growth after 2010.
