Abstract:
The study examined the factors determined the job satisfaction of employees in the
banking sector as a case study in Sampath Bank PLC. The conceptual framework was
developed using the Theories of Human Motivation, Locke's Value Theory and
Affective Event Theory. A sample of 105 employees in Sampath Bank Card Centre
were selected through the disproportionate stratified random sampling method.
Remuneration and Recognition, Training and Career Development, Organizational
Culture & Policies, Internal Communication & Team Work, Work Environment &
Job Content and General Life Satisfaction were used as the independent variables
which are influencing the level of Job Satisfaction of the employees in the banking
sector. Correlation and Multiple Regression analysis were carried out to analyze the
data. The analysis reveal that Working Environment, Internal communication,
Training and Career Development and Organizational Policies are the highly
influential variables for job satisfaction of the employees in the Credit Card Centre.
Based on the research findings it is recommended that the bank should establish a
strong working environment, organize programs to the executive level employees and
managers on how to continue a strong cooperation with their subordinates, promote
the non-monetary compensations methods, formulate an employee friendly culture in
order to keep a higher level of job satisfaction among the employees.
