Abstract:
This study examines the factors the affect the Job Performance of an Insurance Agent
in Sri Lanka. Job Satisfaction and Job Stress were selected as the major factors which
affect the Job Performance. A sample was selected on the convenient sampling
technique which contained 50 insurance agents from different Insurance companies.
Questionnaires were used to collect the data from the selected sample. Regression
model was used to analyze the collected data. Two models were developed to find out
the single linear relationship between two independent variables with the dependent
variable. Before moving to the regression, a correlation was tested on Pierson’s
Correlation coefficient. Correlation results showed that though there is a high
association between job Performance and Job Satisfaction, Job Stress has less
association with Job Performance. The regression results showed that the Job
Satisfaction affect to the Job Performance. It showed a significant negative
relationship. But it is a contradictory situation where previous literature shows a
positive relationship between these two variables. This result implies that when the
satisfaction increases the performance will reduce. To test the result in first regression
model, a Granger Causality test was done. The result of the causality test showed one
way causal relationship that the satisfaction has an effect on Job Performance but
Performance has no effect to the satisfaction. The results of the Granger causality test
confirmed the regression relationship. Second regression model showed that there is
no relationship between Job Stress and Job Performance.
