Abstract:
Job satisfaction is one of the most important job related feelings that has drawn
attention in the fields of Organizational Behaviour and Human Resource
Management. Building a satisfied workforce is crucial for any business organization
to improve quality and customer satisfaction. Most importantly, customer
satisfaction is largely affected by job satisfaction of the employees. Apparently, job
satisfaction should be at a higher level for an organization to achieve the excellence
and to survive in the highly competitive business environment. Yet, job
dissatisfaction continues as an issue calling for more investigations about the
phenomenon. Hence this study is intended to find out the determinants of
employees’ job satisfaction in order to overcome the job dissatisfaction issue. Based
on the literature, the researchers hypothesized the effect of two important
leadership styles; transformational and transactional styles on job satisfaction. The
context of this study is based on Camso Loadstar (Pvt.) Ltd and the respondents
were operational level employees since they contributed enormously towards the
success of the organization. Data were collected from 214 operational level
employees by using simple random sampling technique. Whilst Survey method was
used as the research strategy a standard and validated questionnaire was
distributed to collect data. Hypotheses were tested through multiple regression
analysis by utilizing SPSS 21.0 and Minitab 16.0 statistical software packages.
Results revealed that transformational leadership has a significant positive impact
on employee job satisfaction whereas transactional leadership has a negative
impact on employee job satisfaction. This study provides empirical evidences to
support the argument that transformational leadership is more significant in
improving job satisfaction of operational level employees. The present study
contributes new knowledge to the selected context and specifically to the
operational level employees which have been overlooked by previous researchers.
In addition, our research informs the practitioners the importance of building
transformational leaders in their organizations in order to enhance job satisfaction
of operational level employees.
