Role of Mobile Technology on Business Opportunism and Performance of SMEs in Sri Lanka

Abstract

The study empirically examined how the use of mobile technology affects the opportunism and business performance of Small and Medium-sized Enterprises (SMEs) in Sri Lanka. The Partial Least Squares-Structural Equation Modelling (PLS-SEM) was utilized to analyze the data that was collected from 400 SMEs by utilizing a structured questionnaire having face-to-face and telephony interviews. Results revealed that mobile technology generates a significant positive effect on business performance and, consequently, a negative effect on opportunism while opportunism makes a negative impact on the business performance of SMEs. Simultaneously, the study revealed that opportunism considerably interposes in the relationship between mobile technology and SME business performance. Finally, the study has made a strong recommendation to strengthen the use of mobile technology and its applications which highly relate to solving the issues faced by SMEs in the current imperfect market mechanism.