Nanayakkara, S.M; Wickramasinghe, V; Samarasinghe, G.D
(Belihuloya,University of Sabaragamuwa, 2020-06-25)
This study aimed to examine the influence of Emotional Intelligence (EI) on the possible link between Internal Business Process (IBP) and Customer Service Performance (CSP) in the Sri Lankan banking sector. Review of ...