Himarangika, R.A.H.V.; Kamaradiwela, K.A.H.S.; Alponsu, R.K.N.M.; Rasara, K.L.
(Sabaragamuwa University of Sri Lanka, 2025-12-01)
The role of government and public service institutions is to fulfil the citizens’ needs and provide
services. Despite these efforts, a noticeable decline in public trust and respect toward the
functioning of such ...