Abstract:
The purpose of this study is to identify the impact of operational
level employees’ happiness on organizational performance based
on the hotel industry in Sri Lanka. Basically, employee behavior is
very critical for an organization. While employees are happy about
their job it encourages them to get motivated and perform their
job well. As a result, organization can gain performance-oriented
results towards them. Happiness is measured by five attributes;
job inspiration, organizations shared value, relationships, quality
of work life and leadership. In addition, this research identified the
employee happiness based on gender, age, marital status,
education and years of service. Organizational performance is
assessed based on the employee attitudes. Survey method used to
collect data through a standard questionnaire. One of Sri Lankan
largest hotel chain was selected through the convenient sampling
and sample of this research was 350 operational level employees
which selected through the random sampling. Pearson correlation,
multiple regression analysis used to identify the relationship
between independent and dependent variables. Statistical
software called SPSS used to analyze the data.
