IMPACT OF OPERATIONAL LEVEL EMPLOYEES’ HAPPINESS ON PERFORMANCE OF HOTEL INDUSTRY IN SRI LANKA

Abstract

The purpose of this study is to identify the impact of operational level employees’ happiness on organizational performance based on the hotel industry in Sri Lanka. Basically, employee behavior is very critical for an organization. While employees are happy about their job it encourages them to get motivated and perform their job well. As a result, organization can gain performance-oriented results towards them. Happiness is measured by five attributes; job inspiration, organizations shared value, relationships, quality of work life and leadership. In addition, this research identified the employee happiness based on gender, age, marital status, education and years of service. Organizational performance is assessed based on the employee attitudes. Survey method used to collect data through a standard questionnaire. One of Sri Lankan largest hotel chain was selected through the convenient sampling and sample of this research was 350 operational level employees which selected through the random sampling. Pearson correlation, multiple regression analysis used to identify the relationship between independent and dependent variables. Statistical software called SPSS used to analyze the data.