Abstract:
In this modern technological era, with the improvement of
telecommunication and technology, banking has become a
radically transformational industry in the world. There are a lot of
new products, players and channels introducing daily to the
banking industry. Therefore providing pioneering facilities is an
essential factor for attractiveness of the banking sector. Mobile
banking application is such an innovative service which enables all
customers to make banking activities more quickly and
conveniently than traditional banking. Anyhow the most
consumers do not use this innovative service. Therefore this study
focuses on examining the factors influencing on customers’
behavioral intention to use mobile banking application in Sri
Lanka. Four antecedents as Perceived risk, trust, convenience, and
relative advantage are incorporated in to the proposed model.
Advanced Multivariate Analysis as Exploratory Factor Analysis,
Confirmatory Factor Analysis, Correlation and Multiple Linear
Regression Analysis was used to test the research hypotheses. The
findings revealed that there is a positive relationship between
perceived risk, trust, convenience and relative advantage on
intention to use mobile banking application. This study has
suggested government, banking authority and software making
companies to improve on mobile banking usage and increase
consumer’s self-confidence to use mobile banking.
