Abstract:
Tourism is a fast-growing industry in Sri Lanka. In that case stakeholders of the tourism industry act a
major role of developing sustainable tourism industry within the island. When considering about the
stakeholders of the industry tourist guides take important place. But sometimes when they are
operating their performance to achieve their targets while developing the sustainable tourism in sri
lanka they have to face many issues. As well as there are many problems in the performances of tourist
guides in Sri Lanka. Then collected the data to understand the relationship among tourist guide
performance, tourist satisfaction and tourist revisit intention with a survey; questionnaire. Tourist
guides performance are described using two major skills called Intrapersonal servability and
interpersonal servability with organizational skills. Then questionnaires were given to 150
respondents from tourists who visit Sri Lanka. Finally, three intrapersonal servability skills including
appearance, work attitude and communication skill as well as four interpersonal servability and
organizational skills including empathy, solving problem skill, organization skill and entertainment
introduction skill were identified as the factors that have significant and positive relationship with
tourist satisfaction. Furthermore, identified that all above skills besides empathy have significant and
positive relationship with tourist revisit intention also.
