Abstract:
Sigiriya is a destination identified as an over capacity attraction in Sri Lanka. The Visitor management
techniques can assist to control the problem. Visitor management techniques can use to improve the
quality of visitor experience. The Study has used both qualitative and quantitative approaches and
data were collected from 200 respondents. The Study conceptualized using service and infrastructure,
source of information, crowd management and safety (Independent Variable, Interesting, Relaxing and
Pleasant (Medium Variable) and Features, Impression, Service, Sensory and culture as dependent
variable. The findings highlighted there is a positive relationship between visitor management
techniques and quality of visitor experience in Sigiriya. And quality of visitor experience positively
related to the repeat visit intention. However, there are many areas visitors have negative attitude
which need to improve such as refreshment and catering facilities, sanitary facilities, Direction and
signing facilities and medical facilities.
