Abstract:
This research study was designed to analyze the impact of human relations skills of University
Administrative Officers towards organizational effectiveness in the University system. In the present
context, the effectiveness of the University system as a whole is of utmost importance. It is clear that
there is a problem of effectiveness of the University system in Sri Lanka when referring to the
literature in terms of internal administration, decision making process, leadership skills, styles,
motivational skills, levels, communication skills of authorities etc. The importance of human relations
skills of University administrative officers towards effectiveness of Universities has been highlighted
in the past research studies too. This study aimed at investigating the variables of human relations
skills while conceptualizing the model with eight indictors. Researcher adopted questionnaire was
used to collect data. Data analysis using Likert methods and in analysis of findings, Likert mean,
standard deviation, correlation, univariate, bivariate and multivariate analysis of variation were
used.The study tested fifteen hypotheses using correlation and regression. It has been empirically and
statistically proven that all independent variables are positively correlated with organizational
effectiveness and listening, speaking, writing, creative problem solving, team building and goal setting
skills are significantly influenced the organizational effectiveness whilst empowerment and
handling/managing conflicts are not significantly influenced. The key findings of the study provide a
substantial support for the hypothesized paths of the model. Most importantly this research could be
used for formulation and implementation of suitable programmes with a view to improving
competencies, capabilities and skills of University Administrative Officers for long term sustainability
of the University system, while taking them to a new high.
