Abstract:
In general, teleworkers can be profiled as knowledge workers, and therefore, the
performance of a telework arrangement depends largely on the knowledge of the workers
However, since telework distances workers from their organisation and co-workers. there
can be some problems in organisational memory and knowledge management The
exchange of knowledge, especially tacit knowledge, requires a great deal of face-to-face
contacts, such as meetings, training sessions, and apprenticeships. In a telework
environment, this social interaction and vital face-to-face commumcation is limited and
transfer of individual tacit knowledge may not take place effectively among members withm
the organisation. In this paper, the problems of knowledge management in telework is
discussed and extensive use of communication media and group building among
teleworkers through informal, communication using communication media to minimise those problems are proposed.
