Knowledge Management in Telework Context

Abstract

In general, teleworkers can be profiled as knowledge workers, and therefore, the performance of a telework arrangement depends largely on the knowledge of the workers However, since telework distances workers from their organisation and co-workers. there can be some problems in organisational memory and knowledge management The exchange of knowledge, especially tacit knowledge, requires a great deal of face-to-face contacts, such as meetings, training sessions, and apprenticeships. In a telework environment, this social interaction and vital face-to-face commumcation is limited and transfer of individual tacit knowledge may not take place effectively among members withm the organisation. In this paper, the problems of knowledge management in telework is discussed and extensive use of communication media and group building among teleworkers through informal, communication using communication media to minimise those problems are proposed.