Health-related Behavior and Adoption of Mobile Payments in Life Insurance During the Pandemic: Evidence from Sri Lanka

Abstract

The purpose of this paper is to investigate the relationship between health-related behavior and the adoption of mobile payments in life insurance during the COVID-19 pandemic concerning the Sri Lankan context. The data were collected through a survey using a structured self-administered questionnaire from 203 life insurance policyholders in Sri Lanka. The study found a significant positive relationship between health-related behavior and the adoption of mobile payments in life insurance during the COVID-19 pandemic. The intention to use mobile payments in life insurance was significantly predicted by perceived susceptibility, social influence, and perceived ease of use. Furthermore, the study revealed that gender moderates the relationship between health-related behavior and the adoption of mobile payments in life insurance during the COVID-19 pandemic. This is the first study investigating the impact of health-related behavior on the adoption of mobile payments in life insurance during the COVID-19 pandemic in Sri Lanka.