Abstract:
Online education is now the latest trend in the global education sector after
the COVID-19 outbreak. In Sri Lanka, 27 Non-State Education Institutes
(NSHEIs) have been established by now as degree awarding Institutes due
to the rapidly growing demand. With the development of technology, the
NSHEIs had to adopt online learning and teaching due to COVID-19
restrictions for physical gatherings. Recognizing the components that
impact students’ satisfaction will permit NSHEIs to lay out methodologies to
guarantee the nature of the improved change. This study proposed a model
that affect student satisfaction by taking into account three aspects of online
teaching and learning tools: quality of delivery, quality of technical
assistance and service quality. Then, the effect of each aspect on students’
satisfaction was assessed utilizing SERVQUAL Model. When studying the
responses of 400 students at the Faculty of Management and Faculty of
Computing of Saegis Campus, one of the NSHEIs in Sri Lanka, it was found
that the nature of specialization help ought to be improved, explicitly
preparing, and empowering lecturers to utilize techniques that permit
students participation and engagement.
