Abstract:
Tourism industry plays with facing different changes (economic crises, climate change,
pandemics…) due to the industrial complexity. Since the tourism industry faces many
changes, the sectors of the tourism industry including the hotel sector have a significant
affection. According to the recent evidence, the COVID-19 pandemic also has a several
impacts on the tourism field in general and on the hotel sector in particular. In this
context, the economic crisis also has an impact on tourism fields and the hotel sector.
Therefore, the aim of this survey study is to measure organizational resilience through
predictors of resilience, i.e. strategy and change, and to assess how organizational
resilience contributes to the performance of hotels in Western province and Sothern
province of Sri Lanka in the economic turbulence. Data was collected via questionnaire
from hotel managers of 36 above 3-star hotels which registered as SLTDA classified
tourist hotels. And, convenience sampling was used and data was analyzed to identify
the relationships between predictors and to test the hypotheses using SPSS software.
Findings emphasize that the resilience predictors have a considerable effect on hotel
resilience and the resilience positively influences the hotel performance in the economic
crisis in Sri Lanka. This study extends to providing a framework to identify
organizational resilience and its effect on hotel performance in the economic crisis in
Sri Lanka to hotel managers with giving a better idea regarding how to be adapted to
environmental changes. Also, the study is valuable to the knowledge of how hotels
should be managed in a period of economic crisis.
