Developing a conceptual framework for digital transformation of readers services in Sabaragamuwa University library of Sri Lanka

Abstract

Integration of digital technologies into reader’s services in Sri Lankan university libraries remains notably deficient, despite the rapid growth of digital technologies. The key objective, therefore, is to establish a conceptual framework for the Digital Transformation (DT) of readers services in the Sabaragamuwa university library of Sri Lanka. Recognizing the surge in digital information technologies and their pervasive influence, the study strives to facilitate the transition from traditional services to digital platforms, enhancing accessibility and user experience as the outcome of the research. This study identifies the pivotal question: how can a conceptual framework be constructed to guide the DT of reader's services? By addressing this concern, the research endeavors to promote effective digital services, ensuring that the libraries meet contemporary user expectations and remain relevant in the digital era. In-depth interviews are used to collect data from a focus group of 04 librarians and 20 library users across Sabaragamuwa University of Sri Lanka. To formulate the proposed framework, an interpretative phenomenological analysis (IPA) is employed as the principal methodology. This qualitative approach allows the investigation of librarians' and users' transformative charged-lived experiences with the transformative environment of a library. The study reveals that a digital divide exists within the current reader’s services, hindering users from optimally exploiting the available resources. The proposed conceptual framework encapsulates several aspects including digital infrastructure, user-friendly interfaces, digital literacy training, and continuous evaluation processes, amongst others. In conclusion, this research emphasizes the urgency for university libraries in Sri Lanka to undergo a systematic DT of reader services. The proposed framework serves as a comprehensive guide, addressing the unique challenges of this transition, thereby enhancing user satisfaction and increasing library usage.