Abstract:
Ayurvedic medicine in Sri Lanka has four systems of medicine and they are
collectively referred to as indigenous medicine. However, indigenous medicine is
used by Sri Lankans and people all over the world. Because of this, World Health
Organization (WHO) mentions that 80% of the world's population relies on
indigenous medicine. This paper discusses patient satisfaction in Sri Lanka's
indigenous medical system. Patient satisfaction is becoming increasingly important
in the health care industry; measuring patient satisfaction with healthcare service
quality is an important component of a healthcare system's overall evaluation. That
is difficult to achieve in the indigenous sector. Review articles are obtained from
Lens.org, Google scholar and high-index journals. Articles are selected through
PRISMA. Patient satisfaction is determined by different categories of dimensions:
clinical or non-clinical, intrinsic extrinsic and internal treatment external
treatment. The majority of articles discuss nonclinical aspects of patient satisfaction.
Because of the nature of drugs, clinically related patient satisfaction is extremely
difficult in indigenous medicine. Non-clinical related patient satisfaction is
controlling in nature. If taken about non-clinical and clinical factors in this section as
same as other dimensions. Patient satisfaction is influenced by both intrinsic and
extrinsic factors. Intrinsic refers to the patient's internal causes, whereas extrinsic
refers to the patient's external factors. Internal and external medicines are the
foundations of indigenous medicine. Internal medicine has a bitter taste and slow
onset of drug action that causes dissatisfaction, External medications are not the
same as internal medications, which relieve pain and specific complaints and provide
patient satisfaction.
