Patient Satisfaction in Indigenous Medical System of Sri Lanka: A Literature Review

Abstract

Ayurvedic medicine in Sri Lanka has four systems of medicine and they are collectively referred to as indigenous medicine. However, indigenous medicine is used by Sri Lankans and people all over the world. Because of this, World Health Organization (WHO) mentions that 80% of the world's population relies on indigenous medicine. This paper discusses patient satisfaction in Sri Lanka's indigenous medical system. Patient satisfaction is becoming increasingly important in the health care industry; measuring patient satisfaction with healthcare service quality is an important component of a healthcare system's overall evaluation. That is difficult to achieve in the indigenous sector. Review articles are obtained from Lens.org, Google scholar and high-index journals. Articles are selected through PRISMA. Patient satisfaction is determined by different categories of dimensions: clinical or non-clinical, intrinsic extrinsic and internal treatment external treatment. The majority of articles discuss nonclinical aspects of patient satisfaction. Because of the nature of drugs, clinically related patient satisfaction is extremely difficult in indigenous medicine. Non-clinical related patient satisfaction is controlling in nature. If taken about non-clinical and clinical factors in this section as same as other dimensions. Patient satisfaction is influenced by both intrinsic and extrinsic factors. Intrinsic refers to the patient's internal causes, whereas extrinsic refers to the patient's external factors. Internal and external medicines are the foundations of indigenous medicine. Internal medicine has a bitter taste and slow onset of drug action that causes dissatisfaction, External medications are not the same as internal medications, which relieve pain and specific complaints and provide patient satisfaction.