Abstract:
. Introduction
Total Quality Management practices such as leadership, strategic planning,
customer focus, information analysis, people management, process
management and green technology enable managers to expand the
customer base through quality products and services, speeding the
delivery, and maintaining flexibility across the entire business process.
Hence, total quality management can be considered as a key instrument to
achieve success within today's competitive business environment.
Therefore, the major objective of this study is to evaluate the impact of
Total Quality Management practices on operational performance with
relevance to the medium-sized food manufacturing companies of the
Rathnapura district in Sri Lanka.
2. Research Methodology
This study was conducted as a quantitative study and 146 executive and
above employees in the food manufacturing industry of the selected
district were selected as the sample. Therefore, eight hypotheses were
developed and tested employing regression analysis.
3. Findings and Discussion
The findings confirmed that Total Quality Management practices have a
positive impact on operational performance i.e., cost, speed, delivery,
flexibility and dependability.
4. Conclusion and Implications
This study provides solid evidence supporting the relationship between
TQM practices and enhanced operational performance matrices filling a
gap in existing literature. Moreover, the current study contributes to the
body of knowledge confirming TQM as a key tool to compete among the
medium-scale food manufacturing industry in the selected geographical
area.
