Assessing the Role of Internet Connectivity in IT Project Success and Stakeholder Satisfaction in Sri Lanka: A Comprehensive Perspective

Abstract

Reliable internet connectivity is crucial for effective project execution, seamless communication, and stakeholder satisfaction in Sri Lanka’s evolving IT sector. However, persistent challenges such as inconsistent quality, regional disparities, and frequent disruptions hinder project timelines, budgets, and stakeholder trust. This study examines these challenges using a mixed-methods approach, integrating survey data and qualitative insights from IT professionals, project managers, and end-users. The quantitative analysis revealed that while over 50% of respondents rated connectivity as "Good" or "Very Good," 14% rated it as "Poor," highlighting notable regional inconsistencies. Qualitative findings emphasized that frequent disruptions significantly impact productivity, leading to delays and cost overruns. Furthermore, 67% of stakeholders acknowledged the positive correlation between improved connectivity and project success, while over 80% supported incorporating connectivity metrics into Key Performance Indicators (KPIs). Unlike previous studies that primarily assessed general internet accessibility, this research specifically evaluates its implications for IT project success and stakeholder engagement. Taking a requirement engineering perspective, the study proposes actionable strategies, including infrastructure enhancements, regulatory reforms, and improved stakeholder collaboration, to bridge connectivity gaps. The findings provide a roadmap to optimize project outcomes, enhance communication, and strengthen Sri Lanka’s IT sector’s competitiveness on a global scale.