Abstract:
The translation industry, a vital sector in the global economy as well as in Sri Lanka, plays a
significant role in job creation and economic growth. The purpose of this research is to study
the extent to which organisational policies affect employee job satisfaction and the factors that
contribute to job stress. For this study, the Divisional Secretary of Nivitigala, Ratnapura District,
Sabaragamuwa Province, has so far recruited one hundred and twenty employees under
the purposive sampling method. The participants were selected in a manner that reflects the
diversity of the manufacturing workforce, with a variety of genders, positions and job roles.
When organisational policies are well communicated, fair and supportive of the organisation,
employees feel more valued and motivated. On the other hand, when policies are unclear, inconsistent,
or ineffective at addressing employee concerns, dissatisfaction among employees
grows, leading to low employee morale and reduced organisational innovation. The study also
found that the use of human labour often faces challenges that are organizationally specific to
other manufacturing industries, requiring an appropriate approach to organisational policy formulation.
Many reported dissatisfaction with areas such as wages, service and safety measures,
and opportunities for professional and personal growth. Inadequate work-life balance and poor
working conditions, as well as ineffective institutions for addressing issues, further contributed
to dissatisfaction among workers. Corporate policies can be proposed to increase motivation
and job satisfaction by recognising and motivating all employees through meetings, newsletters,
or online portals, offering rewards, bonuses, or performance-based pay.
